Shipment & Delivery

Shipping and Delivery

1) How long does it take for my order to be sent to the shipping company?

Your orders will be dispatched within 24 hours.

2) How long does delivery take?

The delivery process varies according to the address and shipping company. All your orders are delivered by express shipping. You can track your order with the shipping code provided.

3) How much is delivery charged?

The shipping fee varies based on the shipping country and the quantity of item ordered.

You can check the shipping fee at the check-out page. Some promotional offers include free delivery. Follow our promotions to stay informed about free shipping offers.

4) Where Is My Order?

Once your order has shipped, you will receive an email with a tracking number to track your package from our warehouse to your door. You can check the status of your order at any time in your account page.

You can also locate your tracking information in your More Than Basics account. After logging in, click on your username then select ‘’ORDER’’ to access your order history/status details.

You can also click on ‘’Where Is My Order?’’ on the homepage and track your order.

Check your order status with your More Than Basics order number by contacting UKGS Worldwide Express Call Centre +90 850 300 8547 by using Interactive Voice Response System and can take information about the delivery date.

5) How can I track my order sent to shipping company?

You can also locate your tracking information in your More Than Basics account. After logging in, click on your username then select ‘’ORDER’’ to access your order history/status details.

You can also click on ‘’Where Is My Order?’’ on the homepage and track your order.

6) Can my order be delivered by courier to my address?

Packages are delivered to addresses which UKGS Worldwide Express provides delivery services to.

You can check with UKGS Worldwide Express if orders are delivered to your address (further information is available by calling their Customer Service representatives at +90 850 300 8547)

If there is no direct delivery to your address, you can pick up your order from the nearest UKGS Worldwide Express (or The Partner Shipment Company) branch.

7) What is a tracking number?

Tracking Number is a code that enables you to track your order status. Once your order has shipped, you will receive an email with a tracking number to track your package from our warehouse to your door. You can check the status of your order at any time in your account page.

8) Can I place an order all over the world?

Yes you can place an order all over the world.

9) Which shipping companies do you work with?

Our contracted shipping company is UKGS Worldwide Express.

https://www.ukgs.com.tr/en/services

10) What should I pay attention to when I receive my order?

- Before accepting the package from the delivery company, you should check if it has been opened, torn, crushed, or soaked. If it has, please do not accept the package and request a claim form by the freight company. Once complete, kindly inform us of the situation by contacting our “info@morethanbasics.com”

- If after receiving the package, you realize that there is a product missing;

Please contact the delivery company and ask about the cargo claim form, then please E-mail us through info@morethanbasics.com

11) My order was delivered, but I was not at home. What can I do?

If you are not at the shipping address when your order is delivered, it will be delivered to the nearest branch, and you will be informed. You should pick up your order from the branch within 5 work days. Otherwise, your order will be returned to our company, More Than Basics.

12) Can I receive my order from the branch?

You can contact the cargo company and ask to receive your package at a suitable branch providing your tracking number.

13) Will my orders purchased on different dates be delivered with the same shipping?

Each order will be considered as a separate dispatch. There is no guarantee that orders purchased on different dates will be shipped at the same time.